Terms & Conditions
Last updated: 08/01/2026
Who we are
Special Wood is a building materials supplier located at 3927 Blue Clay Rd, Castle Hayne, NC 28429. These terms cover your use of this website. Buying materials from us is covered by the terms on your quote or invoice.
Quotes and pricing
Quotes provided through this website or by phone are estimates based on the information you give us and current material pricing. Quotes are not binding until confirmed in writing. Lumber is a commodity and prices change; a quote is valid for the period stated on it. Product availability changes daily and inventory shown or described on this site is not guaranteed to be in stock.
Product information
We work to keep product descriptions, species information, and specifications on this site accurate. Wood is a natural material: color, grain, and character vary from board to board, and photos on this site are examples, not exact representations of the material you'll receive. Recommendations on this site, including our product selector tools, are general guidance. Final product selection for your project is your responsibility or your contractor's. Confirm specifications with us before ordering.
Website use
The content on this site, including text, photos, and graphics, belongs to Special Wood and may not be copied or reused without permission. You agree not to misuse this site, interfere with its operation, or use it for anything unlawful.
Limitation of liability
This website is provided as-is. To the extent permitted by law, Special Wood is not liable for damages arising from your use of this site or reliance on its content. This does not limit any liability that cannot be limited under North Carolina law.
Third-party links
This site may link to other websites. We're not responsible for their content or their privacy practices.
Governing law
These terms are governed by the laws of the State of North Carolina.
Changes
We may update these terms from time to time. The date at the top reflects the latest version.
Privacy policy
What we collect
When you request a quote or contact us through this site, we collect what you provide: your name, email, phone number, and project details. Our site also uses standard analytics tools that collect anonymous usage information such as pages visited and general location, through cookies.
How we use it
We use your information to respond to your quote request, prepare your order, and communicate with you about your project. We use analytics data to understand how people use our site and improve it.
What we don't do
We don't sell your information. We don't share it with third parties for their marketing. We won't add you to marketing lists you didn't ask to join.
Who we share it with
Your information passes through the services that run our website and business: our website platform, form processing, and analytics providers. These services process data on our behalf and are not permitted to use it for their own purposes. We may disclose information if required by law.
Cookies
This site uses cookies for basic functionality and analytics. You can control cookies through your browser settings. The site works without them, though some features may not.
Your choices
You can ask us what information we have about you, ask us to correct it, or ask us to delete it. Email [email address] or call [phone number].
Children
This site is for general audiences and isn't directed at children under 13. We don't knowingly collect information from them.
Changes
If we update this policy, we'll update the date at the top of this page.
Contact
Special Wood
3927 Blue Clay Rd, Castle Hayne, NC 28429
carter@specialwood.com
